Technical Help with Orders and Website

Check out "Video showing how to pay with PayPal, credit or debit card and choose shipping method."

 

When you’re ordering a phone session, if you get the message "Please select your options before adding this item to cart,” you know that you need to fill in or check some of the boxes. This includes the following:

• Do you understand appointments are US Central Time?
  Check the "I understand" box.


• Choose method for Suzanne to call you.
  Select Zoom, Skype, or U.S./Canadian Phone Number.


• Enter your phone below.
  Enter your phone number. It's required even if you're choosing Skype or Zoom.This is backup for whatever method you choose. Phone numbers are to be entered as numerals only. Do not enter any dashes.


• I agree to the Terms of Service and the Refund Policy and understand this is not a substitute for professional advice or treatment of any kind.
  You must check the box.

 

The reason why you don’t see any appointments available is that there are no more appointments for the month you have selected. Put your cursor on the “month” field. Then select a future month until you see some available appointments.

 

 

Call tech support at (319) 535-1825 or email us at   and let us know what you want instead. Depending on the price of the item, we might be able to apply it to what you want or issue a full or partial refund.

 

Visit Paypal's website for answers to any questions regarding PayPal or call PayPal customer service at (888) 221-1161.

 

Make sure your caps lock is off and you're using the correct password and email address for your PayPal account. If you're still having problems click on "Having trouble logging in?" (illustrated below) and follow the instructions. You can also visit Paypal's website for answers to any questions regarding PayPal or call PayPal customer service at (888) 221-1161.

 

 

1. Click on the icon of a person in the upper right hand corner (illustrated below).
   
   
2. Click on "Create account" (illustrated below).
   
   

OR
You can create an account when you place an order from our website:

1. Place what you want to buy in your cart.
2. Click on "CHECK OUT."
3. Click on "Log in" (illustrated below).
4. Click on "Create account" (illustrated below).
   

 

 

 

1. Click on the icon of a person in the upper right hand corner (illustrated below).
   
2. Enter your email address and password in the fields illustrated below.
   

 

 

Note: it is not necessary to sign into your account or even have an account to purchase something on our website. Having an account is convenient so you don't have to enter your information each time you purchase something. Here are some handy tips:

• Make sure the CAPS LOCK button is off.
• If you have five failed logins from your computer within a 6-hour period, for security purposes you may not be able to log in for an extended period of time.
• Follow the instructions below to reset your password. However, if you're sure you have the correct password and you know how to open an incognito window (also known as a private browsing window) in your browser (in Google Chrome press Control-Shift-N), go to our website and try again.

If you forgot your password:

1. Click on "Forgot your password?" (illustrated below).
   
2. Check your email and you will see a message like this:
   
3. Click on the link in your email and then you will be able to reset your password:
   

   

 

To remove something from your shopping cart, click the word “REMOVE” on the left side of your shopping cart screen, as illustrated above.

 

 

In the "Quantity" column, put your mouse over the original quantity and arrows will appear to the right of that number. You can manipulate the arrows so that you will be able to order the correct quantity. Or, simply enter the number of items that you wish to order. Then click "UPDATE." (It's not always necessary to click update, but it will ensure the cart is updated).

 

Click on "REMOVE" in the cart.